RETURN POLICY

Two Buck Saloon — Shipping & Return Policy

Effective Date: August 25, 2026

Two Buck Saloon ("Two Buck Saloon," "we," "us," or "our") ships merchandise ordered through our online store to customers across all 50 U.S. states. This Policy explains our shipping terms and our process for returns, exchanges, and refunds. It applies to merchandise purchases made through our website only — it does not apply to in-venue food, beverage, or alcohol purchases, which are final at time of sale per venue policy.

This Policy is provided for general informational purposes and does not constitute legal advice. Have it reviewed by an attorney before final publication, particularly to confirm state-specific posting requirements once order volume and product lines are finalized.

Shipping Policy - Where We Ship

We currently ship merchandise to all 50 U.S. states, including Alaska and Hawaii. We do not currently offer international shipping, P.O. Box delivery, or shipping to U.S. territories — we're happy to hear from you at infotwobuck@gmail.com if you need an exception.

Processing Time

Orders are typically processed and prepared for shipment within 2–5 business days of purchase (Monday–Friday, excluding holidays). Processing times may be longer during high-volume periods (major events, holidays, festival merch drops) — we'll note any delay on the Site if it applies.

Delivery Time & Carriers

Once shipped, delivery typically takes 3–7 business days depending on your location and the carrier used (USPS, UPS, or FedEx). You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight/size and destination and are non-refundable once an order has shipped, except where a return is due to our error or a defective item (see below).

Order Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at twobuckmonroe@gmail.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered processing.

Lost, Delayed, or Damaged-in-Transit Packages

Lost or significantly delayed packages: Contact us at infotwobuck@gmail.com with your order number. We will work with the carrier to locate your package and, if it cannot be located, offer a replacement or refund.

Damaged-in-transit packages: Contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will send a replacement or issue a refund.

Return, Exchange & Refund Policy - Return Window

We accept returns and exchanges within 14 days of the delivery date shown on your tracking confirmation.

Condition for Return

To be eligible for a return or exchange, merchandise must be:

Unworn, unwashed, and unused, with all original tags attached

In its original packaging where applicable

Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or refund:

Items marked "Final Sale" or purchased at clearance/discount pricing

Gift cards

Customized, personalized, or made-to-order items

Items showing wear, damage, or alteration after delivery (unless the item arrived defective or damaged — see below)

How to Start a Return

Email twobuckmonroe@gmail.com with your order number, the item(s) you'd like to return or exchange,

and the reason for the return.

We will confirm eligibility and provide return instructions, including the return address.

Pack the item securely with proof of purchase and ship it back to us.

Return Shipping Costs

Change of mind / wrong size / doesn't fit: the customer is responsible for return shipping costs.

Defective item, damaged item, or our error (wrong item shipped): we will provide a prepaid return label or reimburse reasonable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective item. If your order qualified for free shipping and you return part of the order that brings the remaining order below the free-shipping threshold, the actual shipping cost may be deducted from your refund.

Exchanges

If you'd like a different size or color, note this when starting your return — we'll process it as an exchange (subject to stock availability) instead of a refund where possible.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us at twobuckmonroe@gmail.com within 7 days of delivery with photos of the item. We will send a free replacement, exchange, or full refund (including original shipping), at your preference.

Order Cancellations

Orders can be canceled for a full refund only if they have not yet entered processing/shipping. Contact twobuckmonroe@gmail.com as soon as possible — once an order has shipped, it is subject to the standard return process above.

State Law Notice

North Carolina does not require retailers to offer refunds or maintain a specific return policy; retailers may set their own return, exchange, and refund terms, provided they are applied as stated and not deceptive or unfair to consumers. Because we ship nationwide, please note that a small number of states (for example, California) require retailers whose return policy does not offer an unconditional full refund within a set minimum window to conspicuously display that policy before purchase. This Policy is published on our Site and made available at checkout to satisfy that requirement wherever it applies.

Changes to This Policy

We may update this Shipping & Return Policy from time to time. The "Effective Date" above reflects the most recent revision. Orders are governed by the Policy in effect at the time of purchase.

Contact Us

Questions about an order, shipment, or return can be directed to:

Two Buck Saloon
Email: infotwobuck@gmail.com

This Policy is governed by the laws of the State of North Carolina.